Our Returns Policy
Within 30 days of delivery, you may return any book in its original condition for a full refund. Please note that shipping charges are not refundable, unless the return is a result of our error. If your package arrives in damaged condition, please call us immediately. We will ship you replacements for any damaged items immediately and file a claim with the shipping company. We ask that you not immediately discard the packing box, as it is sometimes necessary for the shipping company to inspect the package before they will pay our damage claim.
Returning a gift?
Gift recipients may return items they received as a gift even if the order was not marked as a gift at the time of purchase. Just indicate that the item was a gift when you return it to us, and we'll send a gift certificate for the amount of the returned items to the e-mail address you provide us. We accept returns of gifts within 30 days of receipt.
For your protection, returns should be packaged securely and shipped by UPS to:
Shilo Publishing House
123 Ditmas Avenue
Brooklyn, NY 11218
Please include your email address and phone number along with a copy of your original invoice or packing slip.
We will issue your refund once we have received and processed the returned item.